Colin Eadie Ccbi
About Colin Eadie Ccbi
Colin Eadie is an Operations Manager with extensive experience in the banking and telephony sales sectors. He has a strong focus on customer outcomes, staff development, and creating positive work environments.
Current Role at Starling Bank
Colin Eadie currently serves as Operations Manager at Starling Bank, a position he has held since 2021. In this role, he focuses on enhancing operational efficiency and improving customer outcomes. His experience in the banking sector, particularly in onboarding and team management, informs his approach to operations.
Previous Experience in Banking
Before his current role, Colin Eadie worked at Starling Bank as Onboarding Team Manager from 2019 to 2021. He also held the position of Senior Team Lead for five months in 2021. Prior to Starling, he spent four years at NatWest as Team Manager from 2015 to 2019 and worked as a Telephony Sales Advisor from 2012 to 2015.
Background in Telephony Sales
Colin Eadie has a solid background in telephony sales, having worked in this field across various sectors, including utilities and travel. His role at ScottishPower as a Telephony Sales Advisor lasted from 2006 to 2012, where he developed skills that later contributed to his success in the banking industry.
Education and Professional Development
Colin Eadie studied at Falkirk High School from 1992 to 1998. He furthered his education at The Chartered Banker Institute, where he earned a Personal Banker Certificate from 2016 to 2017. This educational background supports his professional roles in banking and operations management.
Focus on Coaching and Employee Wellbeing
Colin Eadie is passionate about coaching, staff development, and employee wellbeing. He emphasizes the importance of creating a positive work environment, which he believes enhances team performance and customer satisfaction. His approach prioritizes putting the customer at the heart of team operations.