Cory Thompson
About Cory Thompson
Cory Thompson is a Quality Assurance Analyst currently employed at Starling Bank in Cardiff, Wales. He has a diverse work history that includes roles in quality assurance, customer service, and hospitality, with experience in maintaining records and assessing customer profiles.
Current Role at Starling Bank
Cory Thompson has been employed at Starling Bank as a Quality Assurance Analyst since 2020. In this role, he is responsible for ensuring that the bank's products and services meet established quality standards. His work involves assessing processes and outcomes to enhance customer satisfaction and operational efficiency. He operates from Cardiff, Wales, contributing to the bank's commitment to high-quality service.
Previous Experience in Quality Assurance
Before joining Starling Bank, Cory Thompson worked at Huntswood as a PPI Claims Investigator from 2018 to 2020. In this position, he focused on investigating claims and ensuring compliance with regulatory standards. Prior to that, he served as a Quality Checker and Support Team Leader at Conduit Global for one year in Cardiff, where he oversaw quality control processes and led support teams.
Background in Customer Service
Cory Thompson has a diverse background in customer service roles. He worked at TGI Fridays from 2012 to 2015 as a Waiter, Bartender, and Shift Lead, where he developed strong interpersonal skills. He also served as a Food and Beverage Assistant at Hilton Hotels & Resorts for seven months in 2015 to 2016, further enhancing his customer service expertise.
Education and Skills
Cory Thompson completed his education at St Teilos High School, achieving GCSE grades from 2007 to 2012. He possesses strong skills in maintaining records, presentations, spreadsheets, and databases, particularly using Microsoft Office. Additionally, he has expertise in creating and assessing customer profiles, with a focus on Know Your Customer (KYC) processes.
Experience in Billing and Support
In 2018, Cory Thompson worked as a Specialist Billing Advisor at Dŵr Cymru Welsh Water for seven months. In this role, he was responsible for managing customer billing inquiries and providing support. His experience in this position contributed to his overall skill set in customer service and quality assurance.