Craig Holes
About Craig Holes
Craig Holes is a Senior Business Onboarding Agent at Starling Bank, specializing in coaching and development during night shifts. He has a background in business management and extensive experience in customer service and the competitive dance industry.
Work at Starling
Craig Holes has been employed at Starling Bank since 2019, initially serving as a Business Account Onboarding Agent during night shifts. In 2021, he advanced to the role of Senior Business Onboarding Agent, where he continues to work in Southampton, England. In this position, he leads individual coaching and development specifically during night shifts and supports project work as required. His experience in business banking has contributed to his growing specialization in training and support within this sector.
Education and Expertise
Craig Holes studied Business Management at Solent University from 2003 to 2006, earning a Bachelor of Honours degree with a classification of 2:2. He also attended Brockenhurst College, where he further developed his academic foundation. His educational background complements his professional experience, particularly in business banking and customer service roles.
Background
Before joining Starling Bank, Craig Holes held various positions that contributed to his expertise in customer service and business operations. He worked at Old Mutual Limited as a Customer Contact Advisor for 10 months in 2013-2014 and at Friends Life UK as a Customer Service Advisor for four years from 2009 to 2013. Additionally, he served as a High Net Worth Home Insurance Underwriter at Aviva from 2007 to 2009. His diverse background includes experience in the competitive Ballroom and Latin American Dance Industry, where he has choreographed and judged events internationally.
Previous Employment Experience
Craig Holes has a varied employment history that spans multiple roles and industries. He worked as a Dance Teacher at WARMLAKE DANCE ACADEMY LIMITED from 2014 to 2018, where he contributed to the development of dance skills in students. His earlier roles included significant customer service positions, which laid the groundwork for his current expertise in business onboarding and customer support.