Crystal Henry
About Crystal Henry
Crystal Henry is a Business Onboarding Associate at Starling Bank, with a background in customer service and relationship management. She has held various roles in the financial and administrative sectors, demonstrating skills in conflict resolution and social media content creation.
Current Role at Starling Bank
Crystal Henry currently serves as a Business Onboarding Associate at Starling Bank. She has been in this position since 2024, working in a hybrid capacity. In her role, she focuses on onboarding new business clients, ensuring a smooth transition and integration into the bank's services.
Previous Experience at Nationwide Building Society
Crystal Henry has extensive experience with Nationwide Building Society, where she held multiple roles. She worked as a Customer Representative from 2018 to 2022, contributing to customer service and support. In 2023, she served as a Fraud Analyst for six months, focusing on identifying and mitigating fraudulent activities. Additionally, she was an Authorised Deputy from 2020 to 2022, providing support in customer-related matters.
Background in Administrative Roles
Prior to her time at Nationwide Building Society, Crystal worked at No Limits as an Administrative Officer from 2017 to 2018. She also began her career there as a Business Administration Apprentice from 2016 to 2017. These roles provided her with foundational skills in administration and customer relations.
Sales and Events Management Experience
Crystal has experience in sales and events management, having worked as a Sales and Events Manager at Orange Rooms Southampton from 2022 to 2023. In this role, she was responsible for managing events and driving sales, which contributed to her understanding of customer engagement and service quality.
Skills in Social Media and Communication
Crystal possesses strong skills in social media content creation, utilizing platforms such as Facebook, Instagram, and TikTok. Her expertise in these areas has helped drive business traffic and increase sales. Additionally, she has developed skills in conflict resolution and interpersonal communication, enhancing her ability to provide quality customer service.