Curtis Whitfield
About Curtis Whitfield
Curtis Whitfield is a Payment Fraud Preventions Manager at Starling Bank, where he has worked since 2021. He has a background in customer service and fraud prevention, having previously held various roles at TSB Bank and Starling Bank.
Work at Starling
Curtis Whitfield has been employed at Starling Bank since 2021. He currently holds the position of Payment Fraud Preventions Manager, where he focuses on mitigating payment fraud risks. In addition to this role, he also serves as the Fraud Team Lead, overseeing fraud prevention strategies and team operations. His tenure at Starling Bank has been marked by a commitment to enhancing security measures and improving customer trust.
Previous Experience at TSB Bank
Curtis Whitfield worked at TSB Bank for a total of five years, from 2013 to 2020. His roles included Customer Service Consultant from 2013 to 2015, where he provided support to customers, and Quality Assurance Analyst for three months in 2015, focusing on service quality. He later advanced to Customer Service Team Lead from 2015 to 2020, managing a team in Swansea, Wales, and ensuring high standards of customer service.
Career Progression
Curtis Whitfield's career has demonstrated a clear progression in the banking sector, transitioning from customer service roles to management positions. After starting as a Customer Service Consultant, he gained experience in quality assurance before moving into leadership roles at TSB Bank. His subsequent move to Starling Bank allowed him to further develop his expertise in fraud prevention, showcasing his ability to adapt and grow within the industry.
Education and Expertise
While specific educational details are not provided, Curtis Whitfield's extensive experience in customer service and fraud prevention indicates a strong background in banking operations. His roles have equipped him with skills in team management, quality assurance, and fraud risk assessment, contributing to his effectiveness in his current position at Starling Bank.