Dylan Trott
About Dylan Trott
Dylan Trott serves as the Customer Service Team Lead at Starling Bank, where he has worked since 2020. With over eight years of experience in customer-facing roles, he has a background in retail and banking, complemented by a BA (Hons) in Business and Management Studies from Cardiff Metropolitan University.
Work at Starling Bank
Dylan Trott has been employed at Starling Bank since 2020, initially starting as a Customer Service Representative. In 2021, he advanced to the position of Customer Service Team Lead, where he has served for three years. In this role, he oversees customer service operations, ensuring effective communication and support for clients. His experience at Starling Bank contributes to his extensive knowledge in customer service within the banking sector.
Previous Experience in Retail
Before joining Starling Bank, Dylan Trott worked at Tesco for seven years, from 2012 to 2019. His roles included Customer Assistant in various locations, including Swansea and Cardiff. Additionally, he served as a Seasonal Semi-Skilled Baker during the Christmas period in 2016. This extensive retail experience has equipped him with strong customer service skills and an understanding of customer needs in a fast-paced environment.
Education and Expertise
Dylan Trott pursued higher education at Cardiff Metropolitan University, where he earned a BA (Hons) in Business and Management Studies with First Class Honours from 2016 to 2019. He also studied at Dwr-Y-Felin from 2007 to 2012. Furthermore, he attended Llandarcy Academy of Sport, achieving a Welsh Baccalaureate Advanced Diploma and a BTEC Level 3 Extended Diploma in Public Services. His educational background supports his expertise in management and customer service.
Experience in Banking
In addition to his role at Starling Bank, Dylan Trott worked as a Customer Operations Specialist at Monzo Bank for four months in 2019. This position provided him with insights into the operations of a challenger bank, enhancing his understanding of customer service in the financial sector. His experience in both retail and banking environments contributes to his comprehensive skill set in customer-facing roles.
Coaching and Development Skills
Dylan Trott enjoys coaching and developing others, demonstrating a commitment to team dynamics and personal growth. His leadership role at Starling Bank allows him to foster an environment of learning and collaboration among team members. This focus on development is a key aspect of his approach to customer service and team management.