Gina Hambleton
About Gina Hambleton
Gina Hambleton is a Card Dispute Analyst at Starling Bank, with a background in customer service and leadership roles across various organizations. She has over two decades of experience in both volunteer and professional capacities, including significant achievements at HSBC and Starling Bank.
Current Role at Starling Bank
Gina Hambleton serves as a Card Dispute Analyst at Starling Bank, a position she has held since 2021. In this role, she is responsible for managing card disputes and ensuring customer satisfaction. She has been recognized for her high performance and has played a key role in the successful management of the coronavirus business interruption loan scheme. Her work contributes to the bank's commitment to providing excellent service and support to its clients.
Previous Experience at HSBC
Prior to her current role, Gina worked at HSBC as a Commercial Customer Specialist from 2017 to 2021. During her four years in this position, she operated from Swansea, United Kingdom. Her responsibilities included managing commercial customer accounts and providing support to clients, which helped her develop strong customer service skills and a deep understanding of the banking sector.
Educational Background
Gina Hambleton has a solid educational foundation in the sciences. She studied Biology/Biological Sciences at Oklahoma City University, where she earned a Bachelor of Science (BSc Hons) degree from 1996 to 1998. Additionally, she attended Northeastern Oklahoma A&M College, achieving an Associate's degree from 1995 to 1996. She also studied at the University of Missouri-Kansas City for one year from 1994 to 1995.
Volunteer Experience
Gina has a history of volunteer work, notably at Britton Christian Church, where she served as the Director of the Women's Leadership Training Center from 1999 to 2000. She also volunteered as a team worker at King's Arms Project from 2000 to 2001. Her involvement in these organizations reflects her commitment to community service and leadership development.
Leadership Roles and Achievements
Throughout her career, Gina has held various leadership positions. She was a Team Manager at Performance Course in 1998 and a Youth Development Team Leader at Village Christian Church from 2002 to 2003. Additionally, she played a significant role in developing client relationships that led to the establishment of four window cleaning businesses, achieving substantial annual profits. Her consistent high performance has earned her recognition as a top performer at Starling Bank.