Isaiah Vaughan

Isaiah Vaughan

Customer Service Agent @ Starling

About Isaiah Vaughan

Isaiah Vaughan is a Customer Service Agent at Starling Bank in Cardiff, Wales, with over five years of experience in customer service. He holds a Master's degree in Marketing from Cardiff University and has previously worked in various roles, including as a Keyholder and Barista.

Work at Starling Bank

Isaiah Vaughan has been employed as a Customer Service Agent at Starling Bank since 2021. In this role, he operates from Cardiff, Wales, and has accumulated three years of experience in customer service within the banking sector. His responsibilities include managing customer inquiries and resolving issues, showcasing his ability to handle day-to-day tasks effectively.

Previous Employment Experience

Before joining Starling Bank, Isaiah Vaughan held various positions in retail and hospitality. He worked at TOPSHOP TOPMAN in multiple roles, including Keyholder, Stockroom Assistant, and Retail Sales Assistant from 2016 to 2019. Additionally, he served as a Barista at CUPP for two years and as a Conference and Banqueting Assistant at Park Plaza for six months in 2016. This diverse experience has contributed to his strong customer service skills.

Education and Expertise

Isaiah Vaughan studied at Coleg Gwent, where he earned a BTEC National Extended Diploma in Tourism and Travel Services Management from 2013 to 2015. He then pursued a Bachelor's degree in International Tourism and Events Management at Cardiff Metropolitan University from 2015 to 2018. Most recently, he completed a Master's degree in Marketing at Cardiff University from 2021 to 2022. His educational background supports his expertise in customer service and marketing.

Customer Service Skills

With over five years of experience in customer service, Isaiah Vaughan has demonstrated a consistent ability to manage customer interactions and resolve challenging situations. His roles in various sectors have equipped him with strong literacy and numeracy skills, contributing to high standards of work performance. He actively seeks professional development opportunities to enhance his skills and knowledge in the field.

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