Jafor Ahmed
About Jafor Ahmed
Jafor Ahmed is a Quality Assurance Analyst specializing in AML, Fraud, and Card Operations at Starling Bank, where he has worked since December 2020. He has a diverse background in customer service and quality assurance, with previous roles at eBay and Debenhams.
Work at Starling Bank
Jafor Ahmed has been employed at Starling Bank since December 2020 as a Quality Assurance Analyst, focusing on AML (Anti-Money Laundering), Fraud, and Card Operations. His role involves ensuring compliance and quality standards across various operational processes. Prior to this position, he worked at Starling Bank as a Customer Service Representative from 2018 to 2019, and as a Quality Assurance Analyst for Customer Service and Personal & Business Onboarding from 2019 to 2020. His experience spans multiple departments, including handling complaints.
Previous Experience at eBay
Before joining Starling Bank, Jafor Ahmed worked at eBay as a Senior Account Executive in Customer Service, Claims, and Outreach from 2017 to 2018. This role was based in London, England, and lasted for one year. His responsibilities included managing customer inquiries and claims, contributing to the overall customer service experience.
Education at St. Mary's University
Jafor Ahmed studied at St. Mary's University, Twickenham, where he achieved a Bachelor's Degree in Sports Coaching Science and Psychology. His studies spanned from 2013 to 2016. He also completed another Bachelor's program at the same university from 2009 to 2010. This educational background provided him with a foundation in both coaching and psychological principles.
Career Background
Jafor Ahmed's career began in retail, where he worked as a Sales Advisor at Debenhams from 2014 to 2017 and as a Sales Assistant at Primark Stores Limited from 2012 to 2014. He also held the position of Adidas Advocate at Needle from 2014 to 2016. In 2016, he briefly worked as a Recruitment Consultant at Eurostaff. His diverse work experience has contributed to his skills in customer service and quality assurance.