James P.
About James P.
James P. is the Onboarding (KYC) Team Manager at Starling Bank, where he has worked since 2019. He has previous experience in customer service and recovery roles at BMW Financial Services and Nationwide Building Society.
Work at Starling Bank
James P. has been employed at Starling Bank since 2019, serving as the Onboarding (KYC) Team Manager. In this role, he oversees the onboarding process for new customers, ensuring compliance with Know Your Customer (KYC) regulations. His responsibilities include managing the team that conducts customer verification and risk assessments, contributing to the bank's commitment to regulatory standards and customer service.
Previous Experience at BMW Financial Services
Prior to his current position, James P. worked at BMW Financial Services (GB) Ltd for a total of 11 years. He began as a Customer Accounts Advisor from 2008 to 2014, where he managed customer accounts and provided support. He then transitioned to the role of Recovery Team Coordinator from 2014 to 2019, focusing on recovery processes and customer interactions in Farnborough.
Experience at Nationwide Building Society
James P. also has experience as a Customer Service Representative at Nationwide Building Society, where he worked from 2006 to 2008. In this role, he provided customer support and assistance, helping to resolve inquiries and issues for clients in Aldershot. This position contributed to his foundational skills in customer service.
Education at Farnborough College of Technology
James P. studied at Farnborough College of Technology from 2000 to 2002. His education during this period provided him with essential skills and knowledge that have supported his career in the financial services industry. The college experience laid the groundwork for his subsequent roles in customer service and management.