James Williams
About James Williams
James Williams serves as the Customer Service Team Lead at Starling Bank, where he applies his management skills and IT knowledge to enhance team performance. He has a background in history from Aberystwyth University and previous experience as a contact center team manager at BUUK Infrastructure.
Work at Starling Bank
James Williams has been serving as the Customer Service (CS) Team Lead at Starling Bank since 2020. In this role, he combines management expertise with a strong foundation in information technology to drive team success. His responsibilities include overseeing team operations, ensuring high-quality customer service, and enhancing team performance.
Previous Experience at BUUK Infrastructure
Prior to his current position, James worked at BUUK Infrastructure as a Contact Centre Team Manager from 2015 to 2019. During his four years in this role, he managed a team in Cardiff, United Kingdom, focusing on improving customer service delivery and team productivity.
Education at Aberystwyth University
James studied at Aberystwyth University from 2008 to 2011, where he earned a degree in History. His academic background has provided him with critical thinking skills that complement his professional experience in management and customer service.
Skills and Expertise
James possesses advanced analytical skills that enhance his problem-solving capabilities in the banking sector. He has a strong background in employee training, which contributes to improved team performance and productivity. His proven track record in communication facilitates effective interactions within his team and with clients.