Jamie Penberthy
About Jamie Penberthy
Jamie Penberthy is a Senior Payment Fraud Prevention Specialist at Starling Bank, where they have worked since 2021. With prior experience as a Victim Fraud Specialist and a Customer Service Agent at the same bank, Penberthy has developed expertise in fraud prevention and gained significant experience in people management and coaching.
Current Role at Starling Bank
Jamie Penberthy currently serves as a Senior Payment Fraud Prevention Specialist at Starling Bank. In this role, Jamie has developed expertise in various aspects of fraud prevention through daily responsibilities. The position involves managing payment fraud risks and implementing strategies to mitigate potential threats. Jamie has been in this role since 2021 and continues to contribute to the bank's efforts in safeguarding customer transactions.
Previous Experience at Starling Bank
Prior to the current position, Jamie worked at Starling Bank as a Victim Fraud Specialist for six months in 2021. This role involved assisting customers who were victims of fraud, providing support and guidance during challenging situations. Jamie also served as a Customer Service Agent from 2019 to 2021, where responsibilities included addressing customer inquiries and resolving issues in Cardiff, Wales.
Background in Hospitality
Before joining Starling Bank, Jamie gained experience in the hospitality industry as a Bartender at JD Wetherspoon from 2016 to 2019. This role involved customer service and managing transactions in a fast-paced environment. The experience contributed to Jamie's skills in people management and communication, which are beneficial in the current role in fraud prevention.
Education and Training
Jamie Penberthy attended Stanwell School from 2010 to 2016, completing six years of education. The foundation laid during this period has contributed to Jamie's professional development and skill set, particularly in communication and analytical thinking, which are essential in the field of fraud prevention.
Expertise in Fraud Prevention
In the role of Senior Payment Fraud Prevention Specialist, Jamie has gained significant experience in people management and coaching. This expertise is complemented by a deep understanding of various fraud types and prevention strategies, developed through hands-on experience in the banking sector. Jamie's role involves continuous learning and adaptation to emerging fraud trends.