Jamila Quadir
About Jamila Quadir
Jamila Quadir is a Quality Assurance Analyst currently employed at Starling Bank. She has a diverse background in customer support, fraud investigation, and payments operations, with previous roles at Monzo Bank and GoCardless.
Current Role at Starling Bank
Jamila Quadir is currently employed as a Quality Assurance Analyst at Starling Bank. She has held this position since 2024, working on-site in Southampton, England. In this role, she focuses on ensuring the quality and reliability of the bank's services, contributing to the overall customer experience.
Previous Experience at Monzo Bank
Jamila Quadir has extensive experience at Monzo Bank, where she worked in various roles from 2019 to 2021. Initially, she served as a Customer Support Specialist for six months, followed by a ten-month tenure as a Payment Specialist in 2020. She then transitioned to a Fraud Investigation Specialist role, which she held for 11 months. Her time at Monzo provided her with a solid foundation in customer service and fraud prevention.
Education and Qualifications
Jamila Quadir's educational background includes studies at Regents Park Community College, where she achieved her GCSEs from 2007 to 2012. She then attended Peter Symonds College for her A Levels from 2012 to 2014. Additionally, she studied Primary Education with QTS at the University of Winchester from 2014 to 2018. In 2021, she completed a course in Data Processing and Data Analysis through CIPD Qualifications.
Experience at GoCardless
Jamila Quadir has worked at GoCardless since 2021, initially as a Payments Operations Analyst. She later advanced to the position of Senior Payments Operations Analyst, where she worked until 2024. Her roles at GoCardless involved managing payment processes and ensuring operational efficiency, further enhancing her expertise in the financial technology sector.
Background in Customer Support and Education
Jamila Quadir has a diverse professional background that includes roles in customer support and education. She worked as a Care Worker at Allied Healthcare from 2014 to 2016 and as a Primary School Teacher at TimePlan Education Group Limited from 2018 to 2021. This combination of experiences has equipped her with strong interpersonal skills and a deep understanding of customer needs.