Jeremy Trotter
About Jeremy Trotter
Jeremy Trotter is a Fraud Investigator with extensive experience in various roles within the financial and insurance sectors. He has worked for several organizations, including Starling Bank, EY, and TSB Bank, and holds a Bachelor of Arts in Creative Writing from Plymouth Marjon University.
Current Role at Starling Bank
Jeremy Trotter serves as a Fraud Investigator at Starling Bank, a position he has held since 2021. In this role, he is responsible for identifying and investigating fraudulent activities to protect the bank and its customers. His work involves analyzing data, conducting investigations, and collaborating with law enforcement when necessary. Trotter's expertise in fraud detection contributes to the bank's commitment to maintaining security and trust.
Previous Experience in Financial Services
Before joining Starling Bank, Jeremy Trotter accumulated extensive experience in the financial services sector. He worked as a Remediation Case Handler at TSB Bank from 2018 to 2019, where he addressed customer complaints and resolved issues. He also served as a Collections Case Handler at Barclays in 2020 and as a Mortgage Complaint Case Handler at Lloyds Banking Group from 2019 to 2020. His roles involved managing customer cases and ensuring compliance with regulatory standards.
Education and Qualifications
Jeremy Trotter studied Creative Writing at Plymouth Marjon University, where he earned a Bachelor of Arts (BA) degree from 2009 to 2012. His educational background in creative writing may enhance his communication skills, which are essential in his roles within customer service and fraud investigation. Additionally, he completed his secondary education at Marling School, achieving six GCSEs between 2011 and 2017.
Early Career Background
Jeremy Trotter began his career in customer service roles. He worked at Towergate Insurance as a Customer Service Representative for three months in 2018. Following that, he served as a Production Processor at Atlas Glazed Roof Solutions for seven months. These early positions provided him with foundational skills in customer interaction and operational processes, which he later applied in his financial services roles.