Joel Petrosino
About Joel Petrosino
Joel Petrosino is a Process Mapping Analyst with expertise in operational efficiency within the fintech industry. He has a diverse background in customer service roles and has contributed to enhancing customer experience through process redesign at Starling Bank.
Current Role as Process Mapping Analyst
Joel Petrosino has been working as a Process Mapping Analyst since 2020 in London, England. In this role, he focuses on analyzing and redesigning processes to enhance operational efficiency. His expertise in process mapping is applied to streamline workflows and improve customer interactions within the fintech sector.
Experience at Starling Bank
At Starling Bank, Joel played a key role in enhancing customer experience by redesigning existing processes. He developed a new process that significantly improved the operational efficiency of the bank's inbound contact centre. His contributions have been integral to optimizing service delivery and customer satisfaction.
Previous Roles in Customer Service
Joel has held various positions in customer service prior to his current role. He worked as a Customer Service Consultant from 2017 to 2018, a Customer Service Manager from 2015 to 2016, and a Service Coordinator from 2014 to 2015, all based in Brighton, United Kingdom. These roles provided him with a solid foundation in customer relations and operational management.
Educational Background
Joel studied at Bhasvic College from 2010 to 2012, where he achieved A Levels in Politics, Psychology, and Modern History. Prior to that, he attended Dorothy Stringer High School from 2005 to 2010, obtaining 11 GCSEs, including Maths and English. His academic background has contributed to his analytical skills and understanding of human behavior.
Career Progression in Operations
Joel's career includes various roles that have contributed to his expertise in operational efficiency. He worked as an Operations Analyst from 2018 to 2019 and as a CSTM from 2019 to 2020. These positions allowed him to develop skills in process optimization and customer service management, further enhancing his capabilities in the fintech industry.