John Hopkins
About John Hopkins
John Hopkins is a Quality Assurance Standards Manager at Starling Bank, with extensive experience in customer care and collections across various roles at Amigo Loans and other organizations.
Current Role at Starling Bank
John Hopkins serves as the Quality Assurance Standards Manager at Starling Bank, a position he has held since 2023. In this role, he is responsible for overseeing quality assurance processes and ensuring that the bank's standards are met. His focus is on maintaining high levels of service and compliance within the organization.
Previous Experience at Amigo Loans
John Hopkins has extensive experience at Amigo Loans, where he held various positions over several years. He worked as a Collections Agent from 2016 to 2019, followed by a role as Collections Manager from 2019 to 2021. He then served as Customer Care Coordinator from 2021 to 2022, and subsequently as Customer Care Manager from 2022 to 2023. Additionally, he was seconded as Head of Collections for a five-month period in 2021.
Experience at Nationwide Building Society
Before his tenure at Amigo Loans, John Hopkins worked at Nationwide Building Society as a Customer Support Advisor from 2015 to 2016. This role involved assisting customers with their inquiries and providing support in various banking services.
Role at RewardRate
John Hopkins also worked at RewardRate as a Customer Care Manager from 2022 to 2023. During this time, he managed customer care operations, focusing on enhancing customer satisfaction and service delivery.
Career Timeline
John Hopkins has built a career in customer service and quality assurance across various organizations. His career timeline includes roles at Nationwide Building Society, Amigo Loans, and RewardRate, showcasing his progression from customer support roles to management positions in quality assurance.