Jules Parker
About Jules Parker
Jules Parker is a Training Lead at Starling Bank, where he has worked since 2021. He has extensive experience in customer support and operations management, having held various roles at TSB Bank, Lloyds Banking Group, and Cheltenham & Gloucester plc.
Current Role at Starling Bank
Jules Parker serves as the Training Lead at Starling Bank, a position held since 2021. In this role, Parker focuses on developing training programs that enhance team performance and improve customer service delivery. The emphasis is on coaching teams to achieve optimal results, aligning with Starling Bank's commitment to customer satisfaction and operational excellence.
Previous Experience at TSB Bank
Parker has held multiple roles at TSB Bank, starting as a Recoveries & Supplier Operations Manager from 2014 to 2020, where the focus was on managing supplier relationships and recovery processes. In 2020, Parker briefly served as the Customer Support Operations Manager for nine months, overseeing customer service operations to enhance the overall customer experience.
Experience at Lloyds Banking Group
At Lloyds Banking Group, Parker worked as a Front Line Manager in Quality Assurance for five months in 2010, followed by a two-year tenure as Collections Operations Manager from 2010 to 2012. These roles involved ensuring quality standards in customer interactions and managing collections processes, contributing to improved operational efficiency.
Background in Cheltenham & Gloucester plc
Parker's career includes significant experience at Cheltenham & Gloucester plc, where roles included Project Implementation and Training Manager from 2008 to 2010. Additionally, Parker worked as a Mortgage Processing Manager for six months in 2007. These positions involved implementing projects and managing training initiatives to support staff development and operational processes.
Education and Early Career
Jules Parker studied at Cheltenham Bournside School. The early career included various roles in the banking sector, focusing on training and operational management. This foundation laid the groundwork for a career dedicated to improving customer journeys and enhancing team performance through targeted training and business improvement initiatives.