Kathryn Osborne
About Kathryn Osborne
Kathryn Osborne is a Retail Disputes Analyst currently employed at Starling Bank, where she has worked since 2020. She previously held various positions at Lloyds Banking Group, including Fraud and Disputes Specialist and Customer Service Adviser.
Current Role at Starling Bank
Kathryn Osborne serves as a Retail Disputes Analyst at Starling Bank. She has held this position since 2020, contributing her expertise in managing retail disputes. Her role involves analyzing and resolving customer disputes, ensuring compliance with banking regulations, and maintaining high standards of customer service.
Previous Experience at Lloyds Banking Group
Prior to her current role, Kathryn Osborne worked at Lloyds Banking Group in various capacities. She served as a Fraud and Disputes Specialist for six months in 2020. Additionally, she was a Telephone Banking representative from 2017 to 2018, and held the position of Customer Service Adviser from 2018 to 2019. Kathryn also worked as an Accredited Customer Service Adviser from 2019 to 2020.
Professional Background
Kathryn Osborne has a solid background in customer service and dispute resolution within the banking sector. Her experience spans several roles at Lloyds Banking Group, where she developed skills in handling customer inquiries and managing disputes. This foundation has equipped her for her current position at Starling Bank.
Education and Training
While specific educational details are not provided, Kathryn's career progression indicates a focus on developing her skills in customer service and dispute management. Her roles at Lloyds Banking Group suggest that she has undergone training relevant to her positions, particularly in fraud prevention and customer relations.