Kay Thornton
About Kay Thornton
Kay Thornton is an Overnight Fraud Investigation Specialist at Starling Bank, where she has worked since 2021. She has a background in customer service and fraud investigation, with previous roles in various organizations including NHS and Phoenix Systems UK Ltd.
Work at Starling Bank
Kay Thornton currently serves as an Overnight Fraud Investigation Specialist at Starling Bank, a position she has held since 2021. In this role, she utilizes her expertise in fraud investigation within the banking sector to identify and mitigate fraudulent activities. Prior to this position, she worked as an Overnight Customer Service Team Member at Starling Bank from 2019 to 2021, where she developed a strong foundation in customer service. Both roles took place in Southampton, England.
Education and Expertise
Kay Thornton studied at Neville Lovett Community School, where she completed her GCSEs from 2005 to 2010. Her educational background laid the groundwork for her career in customer service and fraud investigation. She possesses skills in electronic components and expediting, which enhance her capabilities as a fraud investigation specialist.
Background in Customer Service
Kay Thornton has a solid background in customer service, which is crucial for her current role in fraud investigation. Before joining Starling Bank, she worked as a Waitress at Oggy Oggy from 2009 to 2011 and as a Production Administrator at Phoenix Systems UK Ltd from 2011 to 2019. Additionally, she briefly worked as an Apprentice Clerical Officer at NHS in 2011. These experiences have contributed to her strong interpersonal skills and ability to handle customer inquiries effectively.
Previous Work Experience
Before her tenure at Starling Bank, Kay Thornton accumulated diverse work experience. She served as a Waitress at Oggy Oggy for two years, followed by a role as an Apprentice Clerical Officer at NHS for four months. She then worked at Phoenix Systems UK Ltd as a Production Administrator for eight years, from 2011 to 2019. This varied experience has equipped her with a range of skills applicable to her current position.