Kayleigh Cousins
About Kayleigh Cousins
Kayleigh Cousins is a Senior QA Analyst at Starling Bank, where she has worked since 2021. She has a strong background in strategic planning and business leadership, along with experience in quality analysis and risk management within the financial services sector.
Current Role as Senior QA Analyst
Kayleigh Cousins currently serves as a Senior QA Analyst at Starling Bank, a position she has held since 2021. In this role, she focuses on ensuring quality assurance processes are effectively implemented to enhance performance across the organization. Her responsibilities include driving change initiatives that contribute to high-quality outcomes. Kayleigh's experience in this capacity allows her to leverage her background in strategic planning and business leadership within the financial services sector.
Previous Experience at Starling Bank
Prior to her current position, Kayleigh Cousins worked at Starling Bank as a Quality Analyst from 2020 to 2021. During her 10-month tenure in Cardiff, Wales, she contributed to the bank's quality assurance efforts. Her role involved identifying areas for improvement and implementing solutions to enhance operational efficiency. This experience laid the groundwork for her advancement to the Senior QA Analyst role.
Experience at Lloyds Banking Group
Kayleigh Cousins previously held the position of Risk and Operational Control Manager at Lloyds Banking Group from 2011 to 2013. During her two years in this role, she was responsible for managing risk and operational controls within the organization. Her ability to resolve escalated issues and manage multi-function teams effectively was critical in maintaining operational integrity.
Skills and Expertise
Kayleigh Cousins possesses strong communication skills that have proven essential in motivating teams and staff in dynamic environments. Her expertise includes driving change to deliver high-quality performance and strategic planning within the financial services sector. These skills enable her to navigate complex challenges and foster collaboration among team members.