Kieran P.
About Kieran P.
Kieran P. is a Complaint Handler with extensive experience in customer service and complaint management. He has worked at various organizations, including Starling Bank and Experian, and possesses strong communication skills and a solid understanding of regulatory requirements.
Work at Starling
Kieran P. currently serves as a Complaint Handler at Starling Bank, a position held since 2022. In this role, Kieran manages and progresses a large caseload of complaints, focusing on impartial investigations. Kieran's responsibilities include ensuring compliance with regulatory requirements and maintaining high service standards. The role requires strong communication skills to establish professional relationships with clients and colleagues.
Previous Experience in Customer Service
Before joining Starling Bank, Kieran P. accumulated extensive experience in customer service roles. Kieran worked as a Customer Relations Officer at Experian from 2018 to 2021, and as a Customer Service Specialist at Butter.co.uk from 2021 to 2022. Prior to these positions, Kieran held various roles at Next Ltd, including Customer Service Advisor and Complaint Handler, and worked at Tesco as a Customer Service Manager and Assistant. This diverse background has contributed to Kieran's expertise in managing customer complaints and enhancing service delivery.
Education and Expertise
Kieran P. has pursued various educational qualifications that support a career in customer service and compliance. Kieran studied British Sign Language at Action Deafness, achieving a Level 1 Pass in 2008. Additionally, Kieran completed courses in Food Safety in Catering and Health and Social Care at South Leicestershire College, obtaining Certificate Level 2 and OCR Level 1 respectively. Kieran also achieved GCSEs in English and Mathematics at Ellesmere College. This educational background complements Kieran's practical experience in the field.
Regulatory Knowledge and Compliance
Kieran P. possesses a strong understanding of regulatory requirements relevant to the financial services sector. Kieran is knowledgeable in regulations such as the Financial Conduct Authority (FCA), Data Protection Act (DPA), Consumer Credit Act (CCA), and General Data Protection Regulation (GDPR). This expertise is essential for ensuring compliance in complaint handling and customer relations, and Kieran actively self-educates to stay informed about regulatory changes.
Skills in Team Motivation and Communication
Kieran P. is recognized for the ability to motivate and influence teams to achieve targets and deliver exceptional service levels. Kieran's strong communication skills facilitate the establishment of professional relationships with clients and colleagues. This capability is crucial in a customer service environment, where effective interaction can lead to improved customer satisfaction and team performance.