Kieran Smith
About Kieran Smith
Kieran Smith is a Financial Difficulty & Vulnerability Specialist at Starling Bank, where he has worked since 2021. With a background in customer service and collections, he has experience in high-pressure environments and previously worked in the aviation industry.
Work at Starling Bank
Kieran Smith has been employed at Starling Bank since 2021, serving as a Financial Difficulty & Vulnerability Specialist. In this role, he focuses on assisting customers facing financial challenges. He also works as an SME Collections Specialist, where he has gained experience in managing collections processes. His tenure at Starling Bank spans three years, during which he has developed skills in customer service and financial management.
Previous Experience in Collections
Before joining Starling Bank, Kieran worked at MotoNovo Finance as a Collections Specialist from 2020 to 2021. His responsibilities included handling collections tasks and engaging with customers to resolve financial issues. This role contributed to his expertise in collections and further prepared him for his current position at Starling Bank.
Background in Customer Relations
Kieran has a background in customer relations, having worked at easyJet from 2016 to 2018 as Cabin Crew and Customer Relations Specialist. During his time at easyJet, he managed customer interactions in a high-pressure environment, which enhanced his communication and problem-solving skills. This experience laid the foundation for his later roles in the finance sector.
Education and Qualifications
Kieran studied at Ysgol Plasmawr, where he completed his GCSEs and A Levels from 2009 to 2016. He achieved grades A*-C, demonstrating a solid academic foundation. His education has equipped him with essential skills that are applicable in both customer service and financial roles.