Laura Swainston
About Laura Swainston
Laura Swainston serves as the Overnight Customer Service Coach at Starling Bank, a position she has held since 2020.
Work at Starling
Laura Swainston has been employed at Starling Bank since 2020. In her role as an Overnight Customer Service Coach, she is responsible for overseeing customer service operations during the night shift. Her position involves training and guiding team members to ensure high standards of customer support are maintained. Laura's experience at Starling Bank contributes to the bank's commitment to providing excellent service to its customers around the clock.
Professional Role and Responsibilities
As an Overnight Customer Service Coach, Laura Swainston plays a crucial role in managing the customer service team during overnight hours. Her responsibilities include coaching staff, resolving customer inquiries, and ensuring that service protocols are followed. Laura's focus is on maintaining efficiency and effectiveness in customer interactions, which is essential for the bank's operational success during non-standard hours.
Experience in Customer Service
Laura Swainston has accumulated significant experience in customer service since joining Starling Bank. Her role as a coach involves not only direct interaction with customers but also mentoring new team members. This experience enhances her ability to address customer needs and improve service delivery. Laura's expertise in customer service is vital for fostering a supportive environment for both staff and customers.