Laura Wright
About Laura Wright
Laura Wright is a Card Fraud Analyst at Starling Bank, where she has worked since 2020. She has a diverse background in customer service and complaint handling across various financial and publishing sectors.
Current Role at Starling Bank
Laura Wright currently serves as a Card Fraud Analyst at Starling Bank, a position she has held since 2020. In this role, she focuses on identifying and mitigating card fraud, utilizing her expertise in financial services. Her responsibilities include analyzing transactions, investigating suspicious activities, and implementing strategies to enhance security measures for customers.
Previous Experience in Financial Services
Before joining Starling Bank, Laura Wright worked at Huntswood from 2017 to 2020 as a Complaint Handler for Lloyds Banking Group. She managed customer complaints in a fast-paced financial services environment. Additionally, she held the role of Project Administrator at Huntswood from 2015 to 2017, where she supported various projects within the financial sector.
Education and Qualifications
Laura Wright studied at the University of South Wales, earning a Bachelor of Arts (BA) Hons in Business Management from 2012 to 2015. Prior to this, she attended St Davids Catholic College, where she completed her A levels from 2010 to 2012. Her educational background is complemented by her GCSEs obtained at Builth Wells High School from 2005 to 2010.
Experience in Customer Service Roles
Laura has a diverse background in customer service roles. She worked at Paperchase Products Ltd as a Sales Assistant from 2013 to 2015, and later as a Senior Sales Assistant in 2014. She also had a brief tenure at Bloomsbury Publishing Plc in 2014 within the Human Resources Department. These positions contributed to her strong customer-focused approach.
Travel Experience
In 2017, Laura Wright took a six-month period to travel. This experience may have contributed to her personal development and understanding of diverse cultures, enhancing her adaptability in various professional environments.