Lilian Calderon Santos
About Lilian Calderon Santos
Lilian Calderon Santos is an experienced SME Collections Agent currently employed at Starling Bank since 2021. She has a diverse background in customer service and interpretation, having worked in various roles across multiple organizations in the United Kingdom.
Work at Starling
Lilian Calderon Santos has been employed at Starling Bank as an SME Collections Agent since 2021. In this role, she is responsible for managing collections for small and medium enterprises. Her experience in this position spans three years, during which she has developed skills specific to the financial services sector.
Previous Experience in Language Services
Before joining Starling Bank, Lilian worked in various roles within the language services industry. She served as a Community Interpreter at Vandu Language Services and ONCALL Interpreters & Translators from 2017 to 2018. Additionally, she worked as a Telephone Interpreter at Language is Everything Ltd for four months in 2018. These roles contributed to her expertise in communication and customer interaction.
Experience in Customer Service
Lilian has a solid background in customer service, having worked as a Customer Service Agent at busuu from 2017 to 2018. She also held the position of Customer Service Officer at Medway Council for three years, from 2013 to 2016. These roles helped her develop strong interpersonal skills and a customer-focused approach.
Role at Vanquis Bank
From 2018 to 2021, Lilian worked at Vanquis Bank as a Loans Solution Specialist. In this role, she was involved in providing solutions related to loans, contributing to her knowledge of financial products and customer service in the banking sector.
Early Career in Remote Support
Lilian began her career as a Live Chat Agent at Call It Automotive Ltd, where she worked remotely for two years from 2016 to 2018. This early experience in online customer support laid the foundation for her subsequent roles in customer service and language interpretation.