Linda Jayasuriya
About Linda Jayasuriya
Linda Jayasuriya is a Customer Service Officer at Starling Bank in the United Kingdom, with a robust background in customer service and business development in the banking sector. She previously held various roles at Standard Chartered Bank in Sri Lanka and has an extensive educational background, including an MBA and studies in credit management and human resources.
Work at Starling
Linda Jayasuriya has been employed at Starling Bank as a Customer Service Officer since 2021. In this role, she utilizes her extensive experience in customer service to assist clients effectively. Her position involves addressing customer inquiries, resolving issues, and ensuring a high level of service quality. Linda's transition to Starling Bank marks a continuation of her career in the banking sector, where she applies her skills in a dynamic environment.
Previous Experience at Standard Chartered Bank
Linda Jayasuriya worked at Standard Chartered Bank for several years in various roles. She served as a Customer Services Manager in Priority Banking from 2018 to 2021, overseeing customer service operations. Prior to that, she held positions as a Business Development Executive from 2014 to 2016, Senior Client Service Executive from 2017 to 2018, and Bank Teller from 2016 to 2017. Her diverse roles contributed to her strong background in customer service and business development within the banking industry.
Education and Expertise
Linda has a diverse educational background. She studied at the University of South Wales, earning a Master of Business Administration (MBA) from 2021 to 2022. Additionally, she completed a Bachelor of Arts (Honors) in International Business at Middlesex University in 2020. Linda also attended Business Management School (BMS) for Business Management from 2016 to 2017. Her studies in Information and Communication Technology and Human Resources Management further enhance her expertise in various fields.
Professional Development in Credit Management
Linda is currently pursuing a diploma in Credit Management at the Sri Lanka Institute of Credit Management, a program she has been engaged in since 2017. This focus on credit management complements her comprehensive understanding of the banking sector. Additionally, she is studying Human Resources Management at the Institute of Personnel Management Sri Lanka (IPM), further broadening her professional skill set.
Transition from Food Service to Banking
In 2021, Linda transitioned from the food service industry, where she worked as a Kiosk Team Member at YO! Sushi in Cardiff, Wales, to a customer service role at Starling Bank. This shift highlights her adaptability and commitment to leveraging her customer service skills in the banking sector, demonstrating her ability to thrive in diverse environments.