Liz Griffiths
About Liz Griffiths
Liz Griffiths serves as the SME Collections Team Leader at Starling Bank, where she has worked since 2020. She previously held the position of Head of Customer Service & Broker Relations at Propel Finance for 23 years, contributing to the development of the Customer Service Department.
Work at Starling
Liz Griffiths has been serving as the SME Collections Team Leader at Starling Bank since 2020. In this role, she focuses on managing collections for small and medium-sized enterprises (SMEs). Her responsibilities include overseeing the collections process and ensuring effective communication with SME customers. Griffiths has utilized her extensive experience in customer service to enhance the overall customer experience within the bank.
Experience at Propel Finance
Prior to her current position, Liz Griffiths worked at Propel Finance for 23 years, where she held the role of Head of Customer Service & Broker Relations. During her tenure, she played a significant role in developing the Customer Service Department, emphasizing staff motivation and improving customer experiences. Her work involved collaborating closely with brokers, which helped her gain valuable skills in communication and negotiation.
Background and Education
Liz Griffiths completed her education at Willows High School. Her early education laid the foundation for her career in customer service and finance. Over the years, she has gained substantial experience working with SME customers, particularly those who utilized the Bounce Back Loan scheme at Starling Bank.
Skills and Expertise
Liz Griffiths has developed a strong skill set in broker relations, which has enhanced her ability to collaborate and negotiate effectively. Her experience in customer service and collections has equipped her with the tools necessary to manage customer interactions and improve service delivery. Griffiths' focus on staff motivation has also contributed to a positive work environment.