Lowri Lamendola
About Lowri Lamendola
Lowri Lamendola is a Credit Fraud Investigator at Starling Bank, where she has worked since 2021. She has a diverse background in customer service and financial roles, including positions at LUSH, Tesco, and Allium Lending Group.
Current Role at Starling Bank
Lowri Lamendola has been employed as a Credit Fraud Investigator at Starling Bank since 2021. In this role, she proactively identifies financial crime trends through data analysis and shares her findings with leadership. She monitors transaction reports to detect suspicious activities and conducts detailed investigations as necessary. Her expertise in fraud detection contributes to the bank's efforts in maintaining financial security.
Previous Experience in Customer Service
Before joining Starling Bank, Lowri Lamendola held various customer service roles at Tesco. She served as a Customer Service Manager for Live Chat and Calls, as well as a Brand Engagement Executive. Her tenure at Tesco spanned several years, during which she developed skills in customer interaction and service management. Additionally, she worked as a Customer Service Administrator at Sonovate, further enhancing her customer service capabilities.
Experience in the Retail Sector
Lowri Lamendola has significant experience in the retail sector, particularly with LUSH | UK & Europe. She worked in multiple roles, including Sales Assistant, Spa Receptionist, and Supervisor, from 2017 to 2019. Her responsibilities included social media content creation, showcasing her ability to engage with customers and promote brand initiatives effectively.
Background and Education
Lowri Lamendola completed her education at Ysgol Gyfun Gymraeg Glantaf, where she studied from 2003 to 2009. This foundational education provided her with the skills necessary for her subsequent roles in customer service and fraud investigation. Her background in a Welsh-medium school reflects her commitment to bilingualism and cultural engagement.
Role as an Underwriter
From 2019 to 2021, Lowri Lamendola worked as an Underwriter at Allium Lending Group. In this position, she was involved in assessing loan applications and determining creditworthiness. This experience contributed to her understanding of financial processes and risk assessment, which are valuable in her current role as a Credit Fraud Investigator.