Lucien Rowe
About Lucien Rowe
Lucien Rowe is a BCA team member at Starling Bank, where he has worked since 2020, focusing on customer service and personal development. He has a background in customer service roles and has studied Business Administration at the University of Technology, Jamaica.
Work at Starling Bank
Lucien Rowe has been a member of the Business Account Onboarding (BCA) team at Starling Bank since 2020. In this role, he focuses on customer service and contributes to the growth of the bank's business accounts. His responsibilities include assisting clients during the onboarding process and ensuring a smooth transition to using Starling's services. Previously, he was part of the Personal Account Onboarding team, where he further developed his customer service skills.
Previous Experience in Customer Service
Prior to joining Starling Bank, Lucien Rowe gained valuable experience in customer service through various roles. He worked as an Engagement Specialist at STARTEK in 2015, where he focused on customer interactions for five months. He also served as a Bank Teller at Metro Bank in London from 2018 to 2019, providing banking services and support to customers. Additionally, he worked as an Online English Tutor at Bibo Global Opportunity from 2015 to 2017, enhancing his communication skills.
Education and Academic Background
Lucien Rowe has pursued his education at the University of Technology, Jamaica, where he has been studying Business Administration, Management, and Operations since 2011. He has achieved a degree in Business Administration and Management, General. His academic background supports his career in customer service and business operations, equipping him with essential knowledge and skills.
Focus on Personal Development
Lucien Rowe emphasizes personal development in his professional journey. He aspires to continually improve his skills and knowledge within his role at Starling Bank. This focus on growth aligns with his customer service-oriented mindset, enabling him to better serve clients and contribute to the success of his team.