Lucy Crocker
About Lucy Crocker
Lucy Crocker is a Customer Service Team Member at Starling Bank, where she has worked since 2021. She previously studied Business Studies and HR Management at the University of Wales Trinity Saint David and has held various roles in customer service and administration.
Current Role at Starling Bank
Lucy Crocker has been employed at Starling Bank as a Customer Service Team Member since 2021. In this role, she engages with customers to address inquiries and provide support, contributing to the bank's commitment to customer satisfaction. Her position is based in Cardiff, Wales, where she has developed her skills in customer service and communication.
Previous Experience in Customer Service
Prior to her current role, Lucy worked at Jenkins Bakery as a Sales Assistant from 2015 to 2021. During her six years there, she gained experience in customer interactions and sales processes. This role helped her build a foundation in customer service, which she has carried into her position at Starling Bank.
Education and Academic Background
Lucy studied at the University of Wales Trinity Saint David, focusing on Business Studies and HR Management from 2017 to 2020. This three-year program in Swansea, United Kingdom, provided her with knowledge in business operations and human resources, which complements her practical experience in customer service roles.
Early Career Experience
Before her time at Starling Bank, Lucy worked as an Administrative Assistant at Curo Advisers Limited from 2014 to 2018. This four-year role in Penarth, Cardiff, involved supporting administrative tasks, which enhanced her organizational skills. Additionally, she worked at Ysgol Gyfun Gymraeg Llangynwyd from 2010 to 2017, where she completed her secondary education.