Lucy Shakesheff
About Lucy Shakesheff
Lucy Shakesheff serves as the Customer Service Operations Manager at Starling Bank, a position she has held since 2022. With extensive experience in customer service roles across various companies, she focuses on team development and promoting a strong customer service culture.
Work at Starling Bank
Lucy Shakesheff has been serving as the Customer Service Operations Manager at Starling Bank since 2022. In this role, she is responsible for overseeing customer service operations, ensuring that the bank maintains high standards of customer satisfaction. Her leadership is focused on developing and implementing strategies that enhance the customer experience.
Previous Roles in Customer Service
Before joining Starling Bank, Lucy held several positions in customer service management. She worked as the Customer Contact Operations Manager at The Royal Mint for eight months in 2021-2022. Prior to that, she served as a Team Manager at Dŵr Cymru Welsh Water and as a Customer Service Manager at JoJo Maman Bébé. Her extensive experience spans various organizations, emphasizing her capability in managing customer service teams.
Career Background
Lucy has a diverse career background in customer service and operations management. She began her career at Wm Morrison Supermarkets Plc, where she held multiple roles, including Team Leader and Merchandiser. Over the years, she has worked in various capacities at companies such as Direct Wines, Laithwaites Wine, and Good Energy, accumulating over two decades of experience in fast-paced environments.
Focus on Team Development
Lucy Shakesheff emphasizes the importance of developing, coaching, and training teams to foster a strong customer service culture. Her leadership approach includes mentoring team members to enhance their skills and improve service delivery. This focus on team development is a key aspect of her management style.
Experience in Fast-Paced Environments
Lucy possesses a wealth of experience in fast-paced customer service environments. She has consistently demonstrated her ability to thrive outside of perceived comfort zones, seeking leadership roles that present challenges and opportunities for growth. Her commitment to high levels of customer service has been a hallmark of her career.