Micky Horner
About Micky Horner
Micky Horner is a Retail Disputes Analyst with over 20 years of experience in the card services industry, specializing in chargebacks and fraud. He has worked at various organizations, including TSB Bank and Gloucestershire Constabulary, and holds a BTEC Higher National Diploma in Public Administration from Solent University.
Current Role at Starling Bank
Micky Horner serves as a Retail Disputes Analyst at Starling Bank. He has held this position since 2021, contributing to the bank's operations in Cardiff, Wales. In this role, he focuses on managing retail disputes and enhancing the overall recovery process related to chargebacks.
Previous Experience at TSB Bank
Prior to joining Starling Bank, Micky Horner worked for TSB Bank as a Fraud Analyst for 20 years, from 2000 to 2020. His role involved analyzing fraud cases and implementing strategies to mitigate risks associated with card services. This extensive experience in the banking sector has equipped him with a strong understanding of fraud prevention and chargeback processes.
Experience at Gloucestershire Constabulary
Micky Horner also worked at Gloucestershire Constabulary as a Call Handler from 2020 to 2021. This position allowed him to develop skills in communication and incident management, further enhancing his analytical capabilities in the retail disputes sector.
Education and Qualifications
Micky Horner studied at Solent University, where he earned a BTEC Higher National Diploma in Public Administration from 1994 to 1996. This educational background provided him with foundational knowledge in public service and administration, which complements his professional experience in the banking and dispute resolution fields.
Expertise in Chargebacks and Fraud
With over 20 years of experience in the card services industry, Micky Horner has developed a proven track record in maximizing recovery rates and minimizing losses in chargeback cases. His expertise focuses on chargebacks and fraud, making him a valuable asset in his current role as a Retail Disputes Analyst.