Neil Birtles
About Neil Birtles
Neil Birtles is a Customer Service Team Lead at Starling Bank, where he has worked since 2021. He previously held a managerial position at Webhelp UK for five years and has a background in customer service training from his time at McDonald's.
Work at Starling Bank
Neil Birtles has been employed at Starling Bank since 2021, where he serves as the Customer Service Team Lead. In this role, he oversees customer service operations and ensures high-quality support for clients. His position involves managing a team and implementing strategies to enhance customer satisfaction. Birtles has contributed to the development of effective customer service practices within the bank.
Previous Experience at Webhelp UK
Prior to his current role, Neil Birtles worked at Webhelp UK as a Manager from 2016 to 2021. During his five years in Cardiff, he was responsible for managing customer service teams and improving operational efficiency. His experience in this role provided him with valuable insights into call center management and customer service best practices.
Background in Customer Service
Neil Birtles began his career in customer service at McDonald's, where he worked as a Crew Trainer from 2014 to 2016 in Bridgend. This role involved training new staff and ensuring high standards of service. His early experiences in the fast-food industry laid the foundation for his later roles in customer service management.
Education and Training
Neil Birtles attended Brynteg Comprehensive School from 2008 to 2015. His education provided him with essential skills that he applies in his professional life. While specific qualifications are not mentioned, his background indicates a commitment to learning and development.
Skills and Expertise
Neil Birtles possesses strong analytical thinking skills, which he applies in his customer service and call center management roles. He is recognized as the go-to person for knowledge in his workplace, reflecting his expertise and reliability. Birtles has a keen interest in IT-related tasks and actively seeks opportunities to expand his knowledge in this area.