Patrick Kinsella

Patrick Kinsella

Customer Service Team Lead (Manager) @ Starling

About Patrick Kinsella

Patrick Kinsella is a Customer Service Team Lead at Starling Bank, with a diverse background in both the aviation and banking industries. His experience includes roles at CityJet, Ryanair, and Qantas, where he developed skills in customer service, compliance, and team coaching.

Current Role at Starling Bank

Patrick Kinsella serves as the Customer Service Team Lead (Manager) at Starling Bank, a position he has held since 2021. In this role, he oversees customer service operations in Cardiff, Wales, ensuring high standards of service delivery. His responsibilities include managing a team, developing service strategies, and enhancing customer experience. Kinsella's previous experience at Starling Bank includes roles as Customer Service Coach and CSTM, where he focused on training and supporting team members.

Previous Experience in Aviation

Kinsella has an extensive background in the aviation industry, having worked in various roles at CityJet, Ryanair, and Qantas. He served as Cabin Manager and Cabin Crew Line Check Instructor at CityJet from 2016 to 2020, where he was responsible for ensuring compliance and safety. His experience also includes positions as Cabin Crew at Ryanair and Stobart Air, contributing to his expertise in customer service and safety protocols within the aviation sector.

Education and Qualifications

Patrick Kinsella has pursued a diverse educational background. He studied Business Administration at FÁS (now Solas) and earned a Certificate in 2011. He also completed a Bachelor of Arts in Business Management at The Open University from 2019 to 2021. Additionally, he studied Computer Software Engineering at Waterford Institute of Technology. His educational achievements reflect a commitment to continuous learning and professional development.

Coaching and Mentoring Experience

Kinsella has a strong history of coaching and mentoring within customer service environments. His roles have involved developing team capabilities and enhancing service quality. His experience in employee appraisal further highlights his skills in performance evaluation and feedback delivery, which are essential for fostering a productive work environment and improving team performance.

Expertise in Compliance and Safety

Patrick Kinsella possesses expertise in compliance, a critical aspect of both the aviation and banking industries. His background includes participation in the Fatigue Risk Management/Safety Committee at CityJet, where he contributed to safety standards. Additionally, he has developed skills in first aid and flight safety, underscoring his commitment to safety and emergency preparedness in his professional roles.

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