Rachel Giles
About Rachel Giles
Rachel Giles serves as the Social Media Deputy Team Lead at Starling Bank, where she has worked since 2019. She has a background in customer service and client engagement, having held various roles in different organizations prior to her current position.
Current Role at Starling Bank
Rachel Giles currently serves as the Social Media Deputy Team Lead at Starling Bank, a position she has held since 2021. In this role, she is responsible for overseeing social media strategies and managing team operations. Additionally, she has been a Social Media Team Member at Starling Bank since 2019, contributing to the bank's online presence and customer engagement efforts.
Previous Experience at Starling Bank
Prior to her current roles, Rachel Giles worked at Starling Bank as a Customer Service Team Member from 2018 to 2019. During her time in this position, she focused on providing customer support and enhancing the overall customer experience. This experience laid the foundation for her subsequent roles in social media.
Professional Background
Rachel Giles has a diverse professional background. She worked as a Client Engagement Associate at CEB from 2016 to 2017, where she engaged with clients to ensure satisfaction and retention. Following this, she served as a Customer Success Manager at XpertHR for 7 months in 2017 to 2018, focusing on customer success initiatives. Additionally, she was a Client Services Associate at Insurance Tailors Ltd. from 2012 to 2016.
Education and Academic Background
Rachel Giles studied at the University of Reading, where she pursued a degree in History and Politics from 2009 to 2012. She achieved a qualification in History & Politics, equipping her with analytical and critical thinking skills that are applicable in her professional roles.