Reema Arora
About Reema Arora
Reema Arora is a Customer Relations Team Member at Starling Bank, with a background in customer support and management. She has worked in various roles in the banking and education sectors, demonstrating adaptability and a commitment to customer satisfaction.
Work at Starling Bank
Reema Arora has been a member of the Customer Relations team at Starling Bank since 2019. In this role, she contributes to the bank's customer satisfaction initiatives, focusing on enhancing the overall customer experience. Her responsibilities include addressing customer inquiries and resolving issues to maintain high service standards.
Previous Experience at ICICI Bank UK PLC
Reema Arora has extensive experience in customer support, having worked at ICICI Bank UK PLC as a Customer Support Officer from 2016 to 2018. After this role, she continued her tenure at the same bank as a Complaints Officer starting in 2018. This experience has equipped her with valuable skills in handling customer complaints and providing effective solutions.
Education and Expertise
Reema Arora holds a Master of Computer Applications (MCA) degree, which she earned from Guru Nanak Institute of Management and Technology, Ludhina, from 2003 to 2006. Additionally, she obtained a Bachelor's degree in Computer Science from the same institution from 2000 to 2003. Her educational background provides her with a solid foundation in technology and management.
Career Background
Reema Arora's career includes various roles in customer relations and support. Before joining ICICI Bank, she worked at Khanna Enterprises as a Visa Coordinator for nine months in 2010-2011. She also served as the Manager for IELTS Trainer Recruitment at the British Council for three months in 2015. These positions have contributed to her expertise in customer service and operational management.