Rhys Tyler
About Rhys Tyler
Rhys Tyler is a Customer Service Coach at Starling Bank in Cardiff, Wales, where he has worked since 2021. He has extensive experience in customer service roles, including previous positions at Waitrose & Partners and various airlines.
Work at Starling Bank
Rhys Tyler has been employed at Starling Bank since 2021, serving as a Customer Service Coach. In this role, he is responsible for training and guiding customer service representatives to enhance their skills and improve customer interactions. Prior to this position, he worked as a Customer Service Team Member at Starling Bank from 2020 to 2021. His experience at Starling Bank spans a total of three years, contributing to the bank's commitment to providing high-quality customer service.
Previous Experience in Customer Service
Before joining Starling Bank, Rhys Tyler accumulated extensive experience in customer service roles. He worked at Waitrose & Partners in various capacities, including as a Supermarket Assistant from 2017 to 2020 and as an Assistant Section Manager Customer Service from 2015 to 2017. Additionally, he served as a Team Leader at Waitrose & Partners from 2006 to 2015, where he developed his leadership and customer service skills over a nine-year period.
Background in Aviation
Rhys Tyler has a background in the aviation industry, having worked as Cabin Crew for British Airways in 2015 for eight months. He also held positions as Cabin Manager at Monarch Airlines from 2012 to 2015 and at easyJet from 2017 to 2020. His experience in these roles involved managing cabin operations and ensuring passenger satisfaction during flights, further enhancing his customer service expertise.
Career Timeline
Rhys Tyler's career spans multiple sectors, primarily focusing on customer service. He began his career at Waitrose & Partners in 2006, where he worked for nine years in various roles. Afterward, he transitioned to the aviation industry, gaining experience as Cabin Manager and Cabin Crew. He returned to customer service roles at Starling Bank, where he has continued to develop his skills and contribute to customer satisfaction.