Roisin Hanlon
About Roisin Hanlon
Roisin Hanlon is a Collections Team Leader at Starling Bank, with over a decade of experience in the financial services industry, particularly in collections and customer service roles.
Current Role at Starling Bank
Roisin Hanlon currently serves as the Collections Team Leader at Starling Bank, a position she has held since 2021. In this role, she oversees the collections team, ensuring effective management of customer accounts and financial queries. Her leadership contributes to the bank's operational efficiency and customer satisfaction. Roisin's experience in the financial services sector enhances her ability to guide her team in addressing customer needs.
Previous Experience in Financial Services
Before her current position, Roisin worked at Starling Bank as a Collections Specialist from 2019 to 2021. Her previous roles include a four-year tenure at Vanquis Bank as a Collections Specialist from 2015 to 2019 and a four-year position at AA Insurance as a Customer Service Representative from 2010 to 2014. This diverse experience across multiple organizations has equipped her with a comprehensive understanding of collections and customer service.
Educational Background
Roisin Hanlon completed her education at Tallaght Community School, where she achieved her Leaving Certificate from 1991 to 1995. This foundational education provided her with essential skills that have supported her career in the financial services industry.
Career Progression and Skills Development
Roisin transitioned from a customer service role to a collections role, demonstrating her adaptability within the financial services sector. This shift highlights her ability to develop new skills and take on increased responsibilities. With over a decade of experience in collections and customer service, Roisin has built a strong background in managing customer accounts and resolving financial queries.