Shannon Chadwick
About Shannon Chadwick
Shannon Chadwick is an Onboarding Specialist at Starling Bank with a background in finance and customer service. She has over six years of experience in complaint handling and quality assurance within the financial sector.
Work at Starling Bank
Shannon Chadwick has been employed at Starling Bank as an Onboarding Specialist since 2021. In this role, she focuses on facilitating the onboarding process for new clients, ensuring compliance with regulatory requirements, and enhancing customer experience. Her expertise in Know Your Customer (KYC) and Know Your Business (KYB) processes supports her responsibilities in this position.
Experience at Lloyds Banking Group
Prior to her current role, Shannon worked as a contractor at Lloyds Banking Group from 2015 to 2020. During her five years there, she gained valuable experience in the financial sector, particularly in complaint handling, training, coaching, and quality assurance. This experience contributed to her professional development and expertise in customer service.
Educational Background
Shannon attended Mary Immaculate High School from 2007 to 2012, where she completed her secondary education. She then studied at St Davids College from 2012 to 2014, focusing on English Literature, Economics, and Film. Following this, she enrolled at Cardiff Metropolitan University, where she studied Accounting and Finance for one year in 2014-2015. Currently, she is pursuing a Counselling Diploma to further enhance her personal and professional skills.
Volunteer Experience
Shannon has been a volunteer with the Royal Voluntary Service since 2018. Her volunteer work spans six years, during which she has contributed to various community initiatives. This experience complements her professional background and demonstrates her commitment to service and support within her community.
Customer Service Experience
Before her tenure at Lloyds Banking Group, Shannon worked at Marks and Spencer in a customer service role from 2012 to 2015. This three-year experience provided her with foundational skills in customer interaction and complaint resolution, which she has built upon in her subsequent roles within the financial sector.