Sheryl Hopkins
About Sheryl Hopkins
Sheryl Hopkins is a Customer Service Representative at Starling Bank in Cardiff, Wales, where she has worked since 2020. With over 17 years of experience in store management, she transitioned to her current role after a long career in retail management.
Work at Starling Bank
Sheryl Hopkins has been employed at Starling Bank as a Customer Service Representative since 2020. She works in Cardiff, Wales, United Kingdom. In her role, she engages with customers to provide assistance and support, contributing to the bank's commitment to customer satisfaction. Her experience in customer service is backed by her extensive background in retail management.
Previous Experience in Retail Management
Before joining Starling Bank, Sheryl Hopkins worked at STA Travel as a Store Manager from 2014 to 2020. In this position, she managed store operations and led a team to achieve sales targets. Prior to STA Travel, she served as Deputy Regional Manager and Store Manager at Thomas Cook from 2002 to 2013. Her roles in these companies provided her with significant experience in team leadership and customer engagement.
Education Background
Sheryl Hopkins studied at Alcester Grammar School from 1991 to 1998, where she completed her A Levels. This educational foundation contributed to her skill set and prepared her for her career in management and customer service.
Managerial Skills and Transition
Sheryl possesses a strong managerial skill set, emphasizing behaviors and achievements in task execution. She transitioned to her current role in customer service after experiencing redundancy in her previous management position. This shift highlights her adaptability and commitment to continuing her professional development.
Extensive Experience in Store Management
With over 17 years of experience in store management prior to her role at Starling Bank, Sheryl Hopkins has developed a comprehensive understanding of retail operations and customer service. Her extensive background has equipped her with the skills necessary to excel in her current position.