Simon Ball
About Simon Ball
Simon Ball is a Banking Quality Assurance Lead currently employed at Starling Bank in Cardiff, Wales. He has extensive experience in quality assurance and management roles across several banks, including TSB Bank, Lloyds Banking Group, and Halifax.
Current Role at Starling Bank
Simon Ball serves as the Banking Quality Assurance Lead at Starling Bank, a position he has held since 2022. In this role, he is responsible for ensuring that banking operations meet quality standards and regulatory requirements. His expertise in quality assurance contributes to the bank's commitment to providing reliable services to its customers. He operates from Cardiff, Wales, where he continues to enhance the quality assurance processes within the organization.
Previous Experience in Banking
Prior to his current role, Simon Ball accumulated extensive experience in the banking sector. He worked at Lloyds Banking Group as a Quality Operation Manager from 2014 to 2022, overseeing quality assurance initiatives. He also held a position at Halifax as a Quality Assurance professional from 2014 to 2015. Earlier in his career, he served as a Complaints Handler at TSB Bank for seven months in 2013. This diverse background has equipped him with a broad understanding of banking operations and customer service.
Education and Qualifications
Simon Ball holds a Bachelor of Science in Business/Managerial Economics from Cardiff University, where he studied from 2007 to 2010. He furthered his education at The London School of Economics and Political Science, completing a course in Data Analysis for Management from 2019 to 2020. Additionally, he studied at the University of Oxford, focusing on Business Administration and Management, and completed a diploma in Financial Advisors at The London Institute of Banking & Finance from 2018 to 2021. These qualifications support his expertise in banking and finance.
Career Background in Other Industries
In addition to his banking experience, Simon Ball has worked in other sectors. He was a Contract Coordinator at Heatforce for three months in 2013. He also served as a Contract & Supplier Consultant at Eaga Partnership from 2010 to 2012. These roles provided him with valuable skills in contract management and supplier relations, contributing to his overall professional development.