Stephen Anthony Dean
About Stephen Anthony Dean
Stephen Anthony Dean is a Collections Specialist currently employed at Starling Bank in London, England, where he has worked since 2018. He also serves as the Customer Experience Manager at Provident Financial Group - Provident HC & Satsuma since 2017.
Work at Starling Bank
Stephen Anthony Dean has been employed at Starling Bank as a Collections Specialist since 2018. In this role, he is responsible for managing collections processes and ensuring effective communication with customers regarding their accounts. His position requires a thorough understanding of financial regulations and customer service practices, contributing to the overall efficiency of the bank's operations.
Current Role at Provident Financial Group
Since 2017, Stephen Anthony Dean has served as the Customer Experience Manager at Provident Financial Group, specifically within Provident HC & Satsuma. In this position, he focuses on enhancing customer satisfaction and improving service delivery. His experience in this role complements his work in collections, providing him with a broad perspective on customer interactions and financial services.
Education in Criminology and Psychology
Stephen Anthony Dean studied criminology and psychology at Arden University from 2019 to 2022. This academic background equips him with insights into human behavior and decision-making processes, which are valuable in his roles within the financial sector. His education supports his ability to understand customer needs and manage collections effectively.
Professional Experience Overview
With over six years of experience in collections and customer service roles, Stephen Anthony Dean has developed a strong skill set in managing customer accounts and resolving financial issues. His dual roles at Starling Bank and Provident Financial Group highlight his expertise in customer experience and collections management within the financial industry.