Steve Harris
About Steve Harris
Steve Harris is a Customer Service Team Lead at Starling Bank, where he has worked since 2020. He has extensive experience in customer service and fraud prevention, having held various roles in companies such as V12 Retail Finance Limited and Conduit Global.
Work at Starling Bank
Steve Harris has been employed at Starling Bank as a Customer Service Team Lead since 2020. He works in Cardiff, Wales, United Kingdom. In this role, he has implemented motivational coaching techniques that have significantly improved team performance. He has also adapted quickly to changes in customer service protocols, which has contributed to the achievement of sustained business targets.
Previous Experience in Customer Service
Prior to his current role, Steve Harris held various positions in customer service. He worked as a Customer Service Manager at ActiveQuote Ltd from 2016 to 2018 and served as a Team Manager at Conduit Global from 2012 to 2016. His experience includes a role as a Service Recovery Manager at Conduit Global in 2014 and as a Customer Service Advisor in 2012.
Background in Fraud Prevention
Steve Harris has a strong background in fraud prevention and financial crime management. He served as a Fraud Prevention Assistant Manager at V12 Retail Finance Limited from 2019 to 2020 and as a Financial Crime Manager at the same company from 2018 to 2020. His expertise in these areas enhances his leadership capabilities in customer service.
Education and Training
Steve Harris studied at Swindon College, where he focused on Dance and achieved an A-Level from 1996 to 1998. This educational background contributed to his diverse skill set, which includes performance and team management.
Career in Performing Arts
Before transitioning to customer service roles, Steve Harris had a career in the performing arts. He worked as a Production Manager, Dance Captain, and Dancer for Costa Crociere from 2005 to 2008. Additionally, he was a Dancer for Carnival Cruise Lines from 1999 to 2005, accumulating six years of experience in the entertainment industry.