Ting Lui
About Ting Lui
Ting Lui is a Victim Fraud Specialist with a background in customer service. He studied at London Metropolitan University and has worked at RBS and Starling Bank in various roles since 2015.
Work at Starling Bank
Ting Lui has been employed at Starling Bank since 2019. Initially, they served as a Customer Service Representative, where they focused on assisting customers with their banking needs. In 2021, Ting transitioned to the role of Victim Fraud Specialist, a position they have held for three years. In this role, Ting is responsible for addressing and managing cases of fraud, providing support to victims, and implementing measures to prevent future incidents.
Previous Experience at RBS
Before joining Starling Bank, Ting Lui worked at RBS as a Senior Customer Service Advisor from 2015 to 2019. During this four-year tenure, Ting developed skills in customer service and support, handling various customer inquiries and issues. This experience laid the foundation for their subsequent roles in the banking sector.
Education at London Metropolitan University
Ting Lui studied at London Metropolitan University. The educational background provided Ting with knowledge and skills relevant to their career in the banking and customer service industries.
Current Role and Responsibilities
In the role of Victim Fraud Specialist at Starling Bank, Ting Lui is tasked with managing fraud cases and providing assistance to affected customers. This position requires a strong understanding of fraud prevention techniques and customer support strategies. Ting's work involves collaborating with other departments to ensure effective resolution of fraud incidents.