Tracey Lawlor
About Tracey Lawlor
Tracey Lawlor serves as the Head of App and Card Fraud at Starling Bank, a position she has held since 2022. With over 17 years of experience in the financial sector, she specializes in enhancing customer experiences and developing staff while maintaining high compliance and performance standards.
Work at Starling Bank
Tracey Lawlor has been serving as the Head of App and Card Fraud at Starling Bank since 2022. In this role, she focuses on managing fraud prevention strategies related to app and card transactions. Her position is based in London, England, where she applies her extensive experience in the financial sector to enhance security measures and protect customer interests.
Professional Experience
Prior to her current role, Tracey Lawlor worked at the Financial Ombudsman Service as an Ombudsman from 2011 to 2019. She handled various disputes and contributed to the resolution of customer complaints. Following this, she held the position of Head of Citiphone, Relationships and Complaints at Citi from 2019 to 2022, where she managed customer interactions and complaint resolutions.
Education and Expertise
Tracey Lawlor studied Finance at University College Dublin, where she earned a Higher National Diploma in 2011. She furthered her education by studying Project Management at Learning People Global from 2021 to 2022. Additionally, she obtained a Certificate in Dispute Resolution from Queen Margaret University in 2013. Her educational background supports her expertise in customer experience improvement and compliance.
Specializations and Skills
Tracey Lawlor specializes in enhancing customer experiences and developing staff within the financial sector. She is recognized for her strong commitment to compliance, quality, and performance. Her leadership style is characterized by resilience and effective communication, which has been instrumental in her roles throughout her career.
Career Achievements
With over 17 years of experience in the financial industry, Tracey Lawlor has developed a strong background in strategic planning, coaching, and mentoring. She is known for her influential leadership abilities and has successfully led teams through various changes in large organizations.