Vivien Milea
About Vivien Milea
Vivien Milea is a Quality Assurance Analyst at Starling Bank in Southampton, England, where she has worked since 2021. She has a diverse background in customer service and management, having previously held roles at Starling Bank and Compass Group.
Work at Starling Bank
Vivien Milea has been employed at Starling Bank since 2019, initially serving as a Customer Service Operator for two years. In 2021, she transitioned to the role of Quality Assurance Analyst, where she has worked for three years. Her responsibilities include ensuring the quality of services and handling customer complaints related to financial matters. This role is based in Southampton, England, where she has developed a comprehensive understanding of the banking sector.
Experience at Compass Group
Vivien Milea has been with Compass Group since 2017, currently holding the position of Unit Manager in Chandler's Ford. Prior to this role, she worked as a Barista Maestro/Supervisor at Costa Southampton General Hospital for 11 months in 2016. In her current position, she manages HR and payroll responsibilities for two units, focusing on maintaining high customer service standards.
Career Progression
Vivien Milea's career reflects a steady progression in customer service and quality assurance roles. Starting as a Customer Service Operator at Starling Bank, she gained valuable experience that contributed to her promotion to Quality Assurance Analyst. Her diverse background, including her time at Compass Group, has equipped her with a unique skill set that enhances her ability to address customer concerns effectively.
Skills and Expertise
Vivien Milea has developed a unique skill set through her varied roles in customer service and quality assurance. Her experience enables her to effectively manage customer complaints, particularly those related to financial matters. Additionally, her responsibilities in HR and payroll management demonstrate her capability in overseeing operational aspects while ensuring service excellence.