Ashley Adams
About Ashley Adams
Ashley Adams is a Technical Support Specialist with extensive experience in managing contact centers and enhancing customer service efficiency. She has worked for notable companies such as Dell and Motorola Solutions, and currently serves in a remote role at Starry, Inc.
Current Role at Starry, Inc.
Ashley Adams has been employed as a Technical Support Specialist at Starry, Inc. since 2019. In this role, she provides technical assistance and support to customers, ensuring efficient service delivery. Her responsibilities include troubleshooting issues, managing customer inquiries, and contributing to the overall improvement of support processes. Working remotely, she leverages her extensive experience in technical support to enhance customer satisfaction.
Previous Experience at Dell
Ashley Adams worked at Dell in various technical support roles from 2010 to 2012. Initially, she served as an AKO Help Desk Technician Tier 1 for one year in the Greater Nashville Area, TN. Following this position, she advanced to the role of USARC Help Desk Technician Tier 2, where she continued to develop her technical skills for another year. Her time at Dell provided her with foundational experience in customer support and technical troubleshooting.
Experience at Motorola Solutions
From 2012 to 2018, Ashley Adams was employed as a Technical Support Specialist at Motorola Solutions in Brentwood, Tennessee. Over the course of six years, she focused on managing contact centers and enhancing customer service efficiency. Her role involved addressing technical issues, providing solutions, and ensuring high levels of customer satisfaction through effective support strategies.
Education and Expertise
Ashley Adams studied at ITT Technical Institute-Nashville, where she earned an Associate's Degree in Computer Network Systems from 2009 to 2011. This educational background equipped her with essential technical knowledge and skills. Additionally, she completed her high school education at Antioch High School, where she focused on General Studies from 2003 to 2007. Her academic achievements complement her professional experience in technical support and server management.
Leadership and Technical Skills
Ashley Adams possesses strong leadership skills, which contribute to her effectiveness in team management and development. She has a robust background in server management, particularly with Windows Server systems. Her expertise in these areas enhances her ability to lead teams and improve operational efficiency within technical support environments.