Jeremy Mac Kechnie
About Jeremy Mac Kechnie
Jeremy Mac Kechnie serves as the EVP and Head of People & Customer Care at Starry, Inc., bringing over 15 years of experience in operations and people management within startup environments. He holds a BA in International Political Economy and Spanish from Fordham University and is passionate about fostering inclusive work cultures.
Work at Starry
Jeremy Mac Kechnie currently serves as Executive Vice President and Head of People & Customer Care at Starry, Inc. He has held this position since 2021. Prior to this role, he was the Vice President of Customer Care & Subscriber Operations from 2018 to 2021. In his current role, he oversees the support organization for both field and customer support at Starry, a high-growth wireless internet service provider. His responsibilities include managing operations and ensuring customer satisfaction.
Education and Expertise
Jeremy Mac Kechnie earned a Bachelor of Arts degree in International Political Economy and Spanish from Fordham University, where he studied from 2004 to 2008. He also studied Economics and Spanish at Facultad Latinoamericana de Ciencias Sociales in 2007. His educational background supports his extensive experience in operations and people management, particularly within startup environments.
Background
Jeremy Mac Kechnie has over 15 years of experience in operations and people management. His career includes various roles in customer support and management across several organizations. He has worked at Aereo, DramaFever, and Gibney, Anthony & Flaherty, LLP, where he developed skills in team building and operational scaling. His career reflects a commitment to creating inclusive and diverse work cultures.
Achievements
Throughout his career, Jeremy Mac Kechnie has built and scaled teams, processes, and systems from seed rounds to IPO. His roles have included Director of Customer Care at Starry, Inc. and Director of Customer Support at DramaFever. He has a proven track record of collaborating with professionals to solve complex problems with innovative solutions, contributing to the growth and success of the organizations he has been part of.
Language Proficiency
Jeremy Mac Kechnie is fluent in English and Spanish. He also possesses advanced professional proficiency in French and Portuguese. This language proficiency enhances his ability to communicate effectively in diverse environments and contributes to his focus on creating inclusive work cultures.