Johnny Jean Baptiste
About Johnny Jean Baptiste
Johnny Jean Baptiste is a Manager of Subscriber Services at Starry, Inc., where he has worked since 2018. He is fluent in English and Haitian-Creole and has a background in customer service and telecommunications, with previous roles at T-Mobile and Comcast.
Work at Starry
Johnny Jean Baptiste has been employed at Starry, Inc. since 2018 as the Manager of Subscriber Services. In this role, he oversees customer service operations, focusing on enhancing subscriber experiences and ensuring efficient service delivery. His responsibilities include managing complex customer installations and maintaining strong customer relationships, which contribute to customer retention. His experience in this position spans over six years in the Greater Boston Area.
Previous Experience at T-Mobile
Before joining Starry, Johnny Jean Baptiste worked at T-Mobile as a Peer Coach from 2006 to 2015. During his nine years in this role, he was based in Burlington, Massachusetts. His responsibilities included training and supporting team members, which helped improve service quality and customer satisfaction.
Experience at Comcast
Johnny Jean Baptiste served as a Communications Technician at Comcast from 2015 to 2018. His three-year tenure in the Greater Boston Area involved technical support and customer service, where he developed skills in problem-solving and managing complex scenarios related to telecommunications services.
Education and Expertise
Johnny Jean Baptiste completed his high school education at Malden High, earning a High School Diploma from 1999 to 2003. He furthered his education at Bunker Hill Community College, where he studied Computer Systems Networking and Telecommunications, achieving an Associate of Science degree. His educational background supports his technical expertise in subscriber services and telecommunications.
Skills and Capabilities
Johnny Jean Baptiste is fluent in both English and Haitian-Creole, which enhances his ability to communicate with a diverse customer base. He possesses strong organizational skills and attention to detail, essential for managing customer installations. His capabilities include problem-solving, multi-tasking, and meeting project deadlines, all of which contribute to operational efficiency in his current role.