Marissa Drummond
About Marissa Drummond
Marissa Drummond is a Network Deployment and Field Maintenance Manager with extensive experience in network operations and deployment. She oversees the final review of network devices for over 260 live sites and has held various roles in the telecommunications industry, primarily at Starry, Inc.
Current Role in Network Deployment and Field Maintenance
Marissa Drummond serves as the Network Deployment and Field Maintenance Manager at Starry, Inc. since 2021. In this role, she is responsible for the final review of all deployed network devices, radios, and Method of Procedures (MOPs) for over 260 live sites. Her position involves overseeing the configuration, installation, and maintenance of network infrastructure, ensuring operational efficiency and reliability across multiple locations.
Previous Experience at Starry, Inc.
Marissa Drummond has held multiple positions at Starry, Inc. She began her tenure as a Network Deployment Technician from 2018 to 2019, followed by a role as a Tier II Network Operations Analyst for four months in 2019. She then advanced to Network Deployment Manager from 2019 to 2021, where she managed the deployment processes and team operations. Her experience at Starry has equipped her with comprehensive knowledge of network deployment and maintenance.
Career Background Prior to Starry, Inc.
Before joining Starry, Inc., Marissa Drummond worked at Wawa, Inc. as a Shift Manager from 2007 to 2015, where she gained experience in team management and operational oversight. She also served as an Inventory Control Specialist at Pivotal Point, LLC from 2015 to 2017, and as a Network Engineer at By Light Professional IT Services from 2017 to 2018. These roles contributed to her expertise in network operations and management.
Education and Technical Skills
Marissa Drummond studied Electrical and Electronics Engineering at Norfolk State University. Her educational background provides a solid foundation for her technical skills in network deployment and maintenance. She has implemented new workflow processes and utilized Jira ticketing boards to prioritize operations schedules, demonstrating her ability to enhance operational efficiency.
Achievements in Network Management
In her current and previous roles, Marissa Drummond has managed the configuration, installation, and maintenance of over 350 Multi-Dwelling Units (MDUs) and 20 Veterans Affairs (VA) sites. She has also provided expert counsel on design documents and installation drawings for over 175 new MDU and VA sites. Additionally, she has served as an escalation point for technical issues across multiple teams, showcasing her leadership and problem-solving skills.